Uflower customer, thank you for choosing Uflower flower wall products!

We are honored you carefully selected us to help you create a sweet, joyful, and unforgettable setting for your wedding or event. We truly believe in the powerful beauty of our floral products and hope they enhance your unique experience by adding to the vibe and leaving precious memories.

Our artificial flower walls are to bring elegance and charm to your special occasions, whether it is a wedding, corporate event, or private party. However, once you own one, proper inspection when you receive it and regular care are essential to ensure your flower wall retains its beauty and remains as fresh as new.

This is why we carefully created this guide—to walk you through how to inspect your flower wall when it arrives and how to care for it afterward.

So without further ado, let’s get into it!

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How to Inspect Your Flower Wall When Received

When receiving your Uflower  flower wall, it is advised to take a few minutes to inspect its condition carefully.

Here are the key points you may keep in mind when reviewing your new product:

1. Go through the packaging

Ensure the packaging is intact. If you notice any dents, tears, or damage, take photos before opening the package.

2. Check for missing or damaged flowers

After opening the package, examine the flower wall for any missing, damaged, or bent flowers. The artificial flowers should arrive in perfect condition, with vibrant colors and neatly arranged.

Please note that a small number of fallen flowers, petals, or leaves is normal due to long-distance shipping.

3. Confirm all accessories are there

If your flower wall comes with additional installation accessories such as hooks or stands, make sure all parts are included.

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How to Report Issues

If you notice significant damage to the packaging or product during transport, take photos or videos and contact customer service for assistance.

• What if the packaging is damaged? Take photos/videos of the box, including the shipping label and damaged areas.

• What if the flower walls are damaged? Lay the product flat or hang it, and take close-ups of the damaged sections as well as an overall picture/video of the product.

Please send these materials to customer service promptly. Your satisfaction is our priority, and we want to ensure we can quickly assess the situation and resolve the issue, saving as much time as possible.

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Routine Care for Your Flower Wall

Once you make sure your flower wall arrives in perfect condition and is ready to use, it’s also important to care for it properly. This way, you can reuse it whenever necessary without it being ruined or feeling damaged. Proper care will extend the lifespan of your artificial flower wall, keeping it looking fresh and beautiful over time.

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How to Properly Take Care of Your Flower Wall

Taking proper care of your flower wall is key to ensuring it doesn’t get ruined or damaged over time. Here are three main tips you can follow:

1. Dusting

Over time, dust may accumulate on the flower wall. Use a soft, dry cloth or a low-powered handheld vacuum to gently clean the flowers. Be careful not to pull or dislodge any petals or leaves.

2. Fixing loose or fallen flowers

If any flowers become loose or fall off during use, you can reattach them with a hot glue gun or double-sided tape.

3. Restoring deformed flowers

If any flowers are misshapen from storage or transport, you can manually adjust the petals or use a low-heat hairdryer to gently warm them back into shape.

If more extensive repairs are needed, you can always contact our customer service team for assistance. Please remember that we are here to help and guarantee your maximum satisfaction over time.

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How to Preserve Your Flower Wall

Besides proper care, another important factor for your flower wall to feel flawless over time is maintenance. Here’s how you can preserve it:

1. Preventing deformation

Avoid over-compressing the flower wall during storage. If possible, store it by hanging it on a stand (insert stand link).

2. Use a dust cover

When not in use for extended periods, cover the flower wall with a dust bag (insert flower wall bag link) or plastic wrap to prevent dust buildup.

3. Keep it dry

Artificial flowers do not need moisture, so avoid storing them in damp environments to prevent mold or odors. You can place desiccants or store them in a cool, dry place.

4. Avoid direct sunlight

While artificial flowers do not need water, prolonged exposure to direct sunlight may cause fading. Try to store the flower wall in a shaded area or avoid direct sunlight.

5. Avoid high temperatures

Extreme heat can cause some artificial flower materials to soften or deform, so try to maintain a normal temperature environment for storage.

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Long-Term Maintenance

If you plan to use Uflower flower wall over several events or seasons, long-term maintenance will keep it in excellent condition. Here’s how to ensure it continues to enhance your events:

1. Regular Inspections

Periodically check for signs of wear and tear, such as loose flowers or faded petals. Address any minor issues promptly to prevent further damage.

2. Deep Cleaning

Perform a thorough cleaning every few months. Use a soft brush to remove dust from hard-to-reach areas or gently clean with a damp cloth if needed. Avoid using harsh chemicals.

3. Repairs

Keep a small repair kit handy with tools like a glue gun, floral tape, or spare flowers to quickly fix any issues that arise.

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With proper care and maintenance, your Uflower flower wall will remain a stunning addition to your events for years to come. Thank you for choosing us to be part of your unforgettable moments!